All garments and items ordered on the Valenciani website are crafted upon request to ensure exclusivity and minimize environmental impact.
- Order Processing: Please allow 1 to 3 business days for our team to process and authenticate your order payment.
- Order Confirmation & Production: Once your order is processed, you will receive an official Order Confirmation Email. The bespoke production and manufacturing phase commences immediately upon the issuance of this email.
- Delivery Timeline: Due to our made-to-order production standard, delivery times vary depending on the product category. Ready-to-Wear items take 15 to 17 days to arrive at your designated delivery address, while Limited items take 20 to 22 days, both calculated from the date the Order Confirmation Email is received. Actual delivery times may vary depending on the specific geographical destination and regional customs procedures.
- Shipping Rates: Shipping fees and exact delivery timeframes vary by region and country. Applicable shipping costs will be calculated and dynamically displayed at checkout prior to finalizing your purchase.
- Complimentary Shipping: We are pleased to offer Complimentary Standard Shipping (Freeship) for all domestic and international orders containing three (3) or more items.
Customs Duties & Destination Charges: To ensure a clear and seamless delivery experience, please kindly note that the shipping fee paid at checkout covers delivery only; customs duties, import taxes, brokerage fees, and other destination charges must be paid by the recipient. As these government-mandated fees vary by country and are assessed directly by local customs authorities, they are not included in your checkout total. Our courier partners (FedEx/DHL) will reach out directly to assist you with a smooth clearance process upon arrival